…We’re committed to consumer protection – Danbatta
The Emir of Kano, Alh. Aminu Ado Bayero, influential individuals, who visited the Nigerian Communications Commission (NCC) pavilion as well as telecom consumers, who participated at the ‘NCC Special Day’ at the recently-concluded 42nd edition of the Kano International Trade Fair, 2021 in Kano State, have commended the Commission for its various consumer-centric initiatives.
Bayero engaged the Commission’s staff at the NCC Pavilion while asking series of questions about the activities of NCC as it relates to service delivery and subsequently commended Management of the Commission led by its Executive Vice Chairman, Prof. Umar Danbatta, for being consumer-focused in its regulatory activities.
He charged other regulatory organisations across the country to emulate NCC’s template of constantly creating platforms, leveraging different fora and emplacing frameworks and initiatives to enhance consumer protection in their respective sectors which they supervise.
Another eminent visitor to the Commission’s pavilion on the exhibition ground at the trade fair was the Karaje in Kano State, Alh. Ibrahim Abubakar II.
Several other telecom consumers also thronged the NCC’s Stand where representatives of various mobile networks, namely MTN, Glo, Airtel and 9mobile were on hand to resolve all complaints referred to them by the Commission’s official at the pavilion.
Aside having their complaints resolved, the NCC officials also shared Information, Education and Communication (IEC) materials on various topical telecom issues to consumers both at the NCC Pavilion and, more importantly, at the ‘NCC Day’ event which held later in the afternoon of December 6, 2021.
Addressing a large gathering of telecoms consumers at the NCC Day event, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, thanked the Kano Chamber of Commerce, Industry, Mines and Agriculture (KACCIMA), organisers of the fair, for the constant invitation to NCC to leverage the trade fair platform as an avenue for engaging telecom stakeholders, especially the consumers.
Danbatta, who was represented by the NCC’s Director, Public Affairs, Dr. Ikechukwu Adinde, spoke on the theme of the trade fair: ‘Consolidating the Challenges of Covid-19 Pandemic to Opportunities for Growth and Development of Micro, Small and Medium Enterprises (SMEs) in Nigeria,” and promised that the Commission will continue to stimulate the increased access to digital infrastructure to support businesses and individuals, as well as constantly protect consumer rights and privileges.
According to Danbatta, telecommunications sector has been a major driver of the digital economy agenda of the Federal Government, as it continues to provide the needed digital sinews that support the economy, especially during the COVID-19 pandemic and its attendant restriction period.
“Since the outbreak of the pandemic, government institutions, businesses and individuals have relied heavily on telecoms services to carry out their daily operations and official routines. In response to the increased demand for telecoms services, the Commission put a number of regulatory measures in place to ensure seamless access by Nigerians to telecommunications services and protect them against any adverse impact on the quality of service enjoyed by consumers,” he said.
He said as the Commission continue to drive the remarkable digital transformation being witnessed in the Nigerian economy, one area that the Commission pays greater priority to is how consumers are treated by the service providers.
“This is why at NCC, we continue to treat consumers as Kings and Queens. Of course, that is who they are because without the consumer, both the regulator and the service providers have no business being in business,” he said.
Danbatta reiterated NCC’s commitment to protecting and empowering consumers – whether individuals and corporate consumers – from unfair practices willingly or unwillingly orchestrated by the service providers. “This is based on our regulatory mandate of ensuring that consumers of telecommunications services deserve to get value for their money, and to be treated right as very important stakeholders in the scheme of things,” he added.
In the same vein, the NCC’s Director, Consumer Affairs Bureau, Efosa Idehen, in his address, took a great deal of time enlightening the consumers on various consumer-centric initiatives put in place by the Commission to protect consumer rights.
The initiatives, explained in great details, include the NCC’s various channels of lodging complaints, the NCC toll-free Number 622, the Do-Not-Disturb (DND) short code 2442, the NCC’s Emergency Number 112, among several other consumer-focused programmes.
In his remarks, KACCIMA President, Dalhatu Abubakar, applauded NCC for prioritising consumer protection in all that it does. “I commend you for your efforts in ensuring that telecoms continue to play a critical role in not only transforming the way people live, work and play but also contribute significantly to the growth of Nigerian economy, as evidenced in the sector’s impressive contribution to the Gross Domestic Product (GDP),” he said.
Telecom consumers, who won various prizes in a raffle conducted to excite them at the event, also expressed appreciation to the Commission for being one of the leading public institutions championing the interest of the consumers.
TCC is Required, WAEC Exams Still Free in Lagos, LIRS Clarifies
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
The Lagos State Internal Revenue Service (LIRS) has reiterated that the provision of FREE West African Examinations Council, WAEC registration for SS3 students in state-funded secondary schools is a vital policy of the Lagos State Government and that free education policy from kindergarten to SS3 is still in operation.
This initiative, part of the THEMES PLUS agenda, is included in the government’s broader efforts to provide essential services such as affordable housing, efficient transportation, free healthcare, youth and small business empowerment programs, enhanced security, and better road infrastructure, among others.
Mr. Ayo Subair, Executive Chairman of LIRS, stated, “It is standard procedure to require a Tax Clearance Certificate (TCC) to access government services. To obtain a TCC, individuals must file their annual tax returns for the applicable assessment year and ensure their tax payments are currently based on their declared income.”
He highlighted that this requirement has been in practice for a long time and aligns with Section 85 of the Personal Income Tax Act (PITA) 2004 (as amended).
It is important to emphasize that every resident of the state, whether in formal employment or not, is required by law to file annual tax returns, declaring their income and paying any taxes due.
This requirement is backed by the Nigerian Constitution, it is also the law, as stipulated in the PITA and part of the social contract between the government and residents.
The Lagos State Government is dedicated to offering quality and efficient services to its residents. As part of this mission, it mandates that all taxable individuals register with the tax authority, submit their returns, and pay applicable taxes to maintain an updated Tax Clearance Certificate (TCC).
Mr. Subair explained that tax compliance is essential for the sustainability of public programs and services.
He noted that requiring a TCC for access to free services is not a new policy but a longstanding practice intended to foster fairness and transparency in using public resources. Tax revenues help fund various public programs that benefit millions of Lagos residents. For informal sector taxpayers, who might not have detailed financial records, the government has introduced a presumptive tax of ₦10,100 (comprising ₦10,000 in annual tax and a ₦100 development levy) to facilitate their inclusion in the tax net.
To enhance convenience and streamline the process, LIRS has deployed staff and agents to markets and schools, establishing one-stop centers where individuals can obtain their TCC without needing to visit tax offices. Flexible payment options, including installment plans, are also available, though full payment must be completed before the TCC is issued.
He also added that the TCC of guardians will be accepted from students who do not reside with their biological parents.
“The aim is fairness, accountability, and sustainability,” emphasized Mr. Subair. “This policy is not about inflicting hardship, but rather ensuring that everyone, including those in the formal sector, contributes their fair share to sustain the provision of essential services.”
By meeting their civic responsibilities, residents play a role in the growth and development of Lagos State, reinforcing the government’s commitment to enhancing the quality of life for its citizens.
… Agency Urges Residents to Stop Patronising Cart Pushers
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
The Lagos Waste Management Authority (LAWMA) has intensified its enforcement and clean-up operations across the state to curb indiscriminate waste disposal and maintain environmental sustainability.
The agency’s Managing Director and Chief Executive Officer, Dr. Muyiwa Gbadegesin, emphasised LAWMA’s unwavering commitment to keeping Lagos clean, noting that the monitoring and enforcement team had been mobilised to ensure compliance with waste management laws of the state.
He said, “LAWMA remains resolute in stamping out illegal waste disposal and environmental violations. Our Environmental Monitoring and Enforcement Anti-Cart Pushers Squad has been actively dislodging illegal waste operators who contribute to the degradation of our environment. We urge residents to desist from patronising them and instead work with registered PSP operators for proper waste disposal.”
Gbadegesin said the enforcement team recently carried out major operations in areas like Ifako-Ijaiye, Dopemu, Agege, Ojodu Berger, and other parts of Lagos, apprehending cart pushers known for collecting waste and dumping it at unauthorised locations, stressing that such activities violated environmental laws and undermined the state government’s efforts at maintaining a clean and livable city.
He warned that ignorance of the law is not an excuse and anyone caught engaging in cart pushing would be made to face the full wrath of the law.
The LAWMA boss further noted that the Authority had also commenced the evacuation of waste from illegal dumpsites along the Lekki-Epe Expressway, particularly behind Circle Mall, adding that the operation, simultaneously taking place at Mile 2 Badagry expressway, would continue in the coming weeks, in line with the agency’s ongoing efforts to clear accumulated waste, remove silt along the median and verges and prevent indiscriminate disposal along highways.
In a separate exercise, LAWMA has intensified efforts to clean up Lagos waterways, ensuring that rivers and water bodies remain free of waste and blockages. The initiative is aimed at reducing environmental pollution and promoting cleaner water channels across the state.
Gbadegesin urged Lagosians to support LAWMA’s initiatives in 2025, by properly disposing of their waste, reporting service gaps, and calling the agency’s helplines for backup waste collection services.
“A cleaner Lagos is achievable when everyone plays their part. We urge residents to work with assigned PSP operators, report waste-related infractions, and adopt responsible waste disposal habits. Together, we can create a cleaner and healthier city for all,” he added.
For waste management related issues and complaints, please call LAWMA toll-free numbers: 080000LAWMA (08000052962), 07080601020 and 617, or visit www.lawma.gov.ng.
Access Bank Appoints Uche Orji as Independent Non-Executive Director
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
Access Holdings Plc (‘the Company’) is pleased to announce the appointment of Mr. Uche Orji as an Independent Non-Executive Director of its flagship subsidiary, Access Bank Plc (‘the Bank’), effective from January 7, 2025, following the approval of the Central Bank of Nigeria (‘CBN’).
orji
This appointment reflects our commitment to enhancing our governance practices and ensuring a diverse and experienced board.
Mr. Orji is a renowned investment banking professional, information technology entrepreneur, and finance expert with three (3) decades of professional and board experience. He is the Co-founder and Partner of Titangate Capital Management, an equity firm that invests in deep-tech, enterprise software, semi-conductors, hardware, and artificial intelligence companies.
He is the Founder and Director of Vitesse Africa Limited, an investment advisory firm focused on African energy, technology and infrastructure sectors. He serves as an Executive Board member and investor in Ultrasafe AI, an artificial intelligence/IT development firm that maintains strategic collaborations with leading technology companies. He also sits on the Board of Private Infrastructure Development Group, London, and chairs the Risk Committee.
Previously, Mr. Orji served as the founding Managing Director and Chief Executive Officer of Nigeria Sovereign Investment Authority. He held positions as Managing Director and Senior Analyst at UBS Securities Limited New York and Managing Director and Head of European Technology/Semiconductor Equity Research at JP Morgan Securities, London. He also served as Executive Director/Portfolio Manager at Goldman Sachs Asset Management, London. Earlier in his career, he was Acting Financial Controller at Diamond Bank Limited and an Audit Trainee at Arthur Andersen & Co.
He holds a Bachelor of Engineering Degree in Chemical Engineering from the University of Port-Harcourt and a Master of Business Administration from Harvard Business School.
Commenting on the appointment, Mr. Paul Usoro, SAN, the Chairman of the Bank said:
“Mr. Orji has been appointed based on his exceptionally rich professional, academic, and corporate board experience which will be invaluable to the Bank as we continue to pursue our strategic objectives.
We are confident that his addition to the Board would further enrich the quality of our decision-making process, enabling us to deliver even greater value to our customers and stakeholders.
His appointment has been made in accordance with the Bank’s internal policies and has been notified to all relevant regulatory authorities underscoring our commitment to upholding the highest standards of corporate governance.
On behalf of the Board, Management and staff, I warmly welcome Mr. Orji to the Board and look forward to his contributions towards our goal of becoming one of the top 5 African Banks in the shortest possible time.”