Business
Congolese Regulator Understudies Nigeria’s Telecoms Market
…As NCC shares regulatory experience
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
The delegation from the central African nation purposively paid a scheduled visit to NCC, essentially to understudy the latter’s policies, practices and programmes that have made it a model telecommunications regulatory authority on the Continent and beyond.
The Congolese team led by CTRA’s Network Director, Benjamin Mouandza, spent three days at the NCC Head Office in Abuja, where it was exposed to key result-oriented regulatory activities, frameworks, programmes and policies of NCC, with the objective to explore how such operational frameworks could be adapted by the African nation noted for its huge rainforest reserves.
In the letter written to the Executive Vice Chairman (EVC) of NCC, Prof. Umar Danbatta, the Congloese regulator had indicated interest to gain more insights into three areas of NCC’s regulatory activities, namely, management of issues associated with Quality of Service (QoS), SIM Boxing and Call Masking, as well as telecom equipment type-approval process.
In response to the request, Danbatta had graciously accepted to host the team and further directed relevant departments of NCC, including Special Duties (SD); Technical Standards and Network Integrity (TSNI); and the Compliance Monitoring and Enforcement (CME) directorates to interact with the team to provide necessary information sharing that may be useful to the Congolese counterpart.
Addressing the CTRA team, the NCC’s Director, TSNI, Bako Wakil, spoke extensively on the Key Performance Indicators (KPIs) institued by NCC on QoS and how these KPIs are measured and monitored by the Commission toward ensuring improved service delivery to the Nigeria’s ever-growing telecoms consumers.
He said this also helped to improve Quality of Experience (QoE) of the consumers. On type-approval process, Wakil stated that the Commission had developed a rigorous type-approval process to ensure that telecoms equipment, including terminal devices, manufactured in line with international standards and specifications are brought into the country.
The “NCC is serious about type-approval process like other processes, because non-type approved devices and equipment which are also not manufactured to international standards and specifications have negative implications for quality of service delivery on the networks,” he said.
Wakil also spoke extensively, to the admiration of the Congolese team, on call masking and highlighted measures the NCC had put in place to address the menace.
He described call masking as “the practice of sending international calls to an operator but disguising the calls as if they were local by sending the calls on the local interconnect route with a local number in the national numbering plan instead of the original international calling number.”
In a related presentation to the visiting team on SIM boxing fraud and efforts being taken by the NCC to combat the menace, NCC’s Director, CME, Ephraim Nwokonneya, spoke on the problems created by fraudulent practice of SIM Boxing, including threat to national security, loss of revenue to service providers and the government.
Additionally, he asserted the anti-competitive practices associated with such acts among licensees as well as the general economic implications so evident in revenue loss.
However, Nwokonneya itemised solutions to SIM Boxing fraud from a regulatory perspective. He declared that regulators can deploy anti-SIM boxing and call masking solutions, be proactive and effective in monitoring and enforcement, collaboration with the industry and law enforcement agencies, capacity building through training and skill acquisition programmes, as well as the review of the Enforcement Regulations and enabling laws.
More importantly, Nwokonneya told the Congolese telecoms regulator team that collaboration between the regulator and the industry is required to effectively combat the menace of SIMBox Fraud, Call Masking and Call Refiling in conjunction with deployment of technological solution and well trained staff.
From the presentations, it was made clear that the scale of call masking and SIMBoxing has been on the downward decline in Nigeria while the number of complaints from subscribers on incorrectly displayed calling numbers has also reduced substantially.
To prove that NCC processes emplaced to combat the menace are succeeding, Nwokonneya stated that there has been a significant and noticeable improvement in the display of correct international calling numbers into Nigeria networks.
The NCC Directors also reiterated that the Commission is also taking strategic actions on SIM Registration, the National Identification Number (NIN) and the Subscriber Identity Module (SIM) linkage policy. The NCC team informed the visitors that a maximum of four SIM numbers are permissible to be registered per subscriber per network requirement. This is another measure deployed by the NCC to tackle SIMBoxing which usually requires multiple SIMs to flourish.
The NCC team emphasised that the combination of regulatory action and deployment of technology solutions have helped to put the menace of call masking and SIMBoxing in the Nigeria’s telecoms sector under check. Commenting on the benefits of the visit, CTRA’s Mouandza, said the choice made by the Congolese regulator to visit NCC on a benchmarking tour has been worthwhile. “We have come to understand how the regulator in Nigeria has been handling some salient regulatory issues and matters in the country as it relates to telecoms.
In the course of this visit, I can say that our objective has been achieved. The experience has been very rich, we have learnt many things. We thank the EVC and his team for accepting to host us. We are more positioned now to replicate some of the things we have learnt in our telecoms market back home,” he said.
The Congolese officials had practical demonstrations of the issues earlier discussed, especially the nature of technologies that have been deployed by the NCC to independently and remotely monitor, measure and validate QoS on the networks of mobile operators in the country.
It will be recalled that the visit by the Congolese team came barely a month after the NCC hosted officials from Sierra Leone’s National Telecommunications Commission (NATCOM), who equally visited NCC to benchmark the Nigeria’s telecom regulator’s policies, programmes and regulatory activities.
Over the years, the NCC has constantly received delegations from telecoms regulators in Africa and this trend has remained a major boost for Nigeria’s global ranking as a model in telecommunications regulation. Suffice it to say, that, these benchmarking visits have eloquently reinforced NCC’s leadership status in operational efficiency, collaborative partnership, and commitment to intra-African solidarity in the telecommunications sphere.
Business
Fidelity Bank Supports Modupe Cole Memorial School, Lagos
Fidelity Bank Supports Modupe Cole Memorial School, Lagos
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
In continuation of its drive to alleviate the impact of economic hardship and suffering among indigent Nigerians, Fidelity Bank Plc recently donated food items to Modupe Cole Memorial Childcare and Treatment Home School in Akoka, Lagos.
CAPTION:
L- R. Tolulope Rojaiye, Team Member, Brand and Communications, Fidelity Bank Plc; Osho Olufunmilayo Bamidele, Vice Principal 2, Modupe Cole Memorial Childcare and Treatment Home School; and Victoria Mbonu, Class President, Intellect Nexus Inductee Class, Fidelity Bank Plc; during a Corporate Social Responsibility (CSR) donation event executed by Fidelity Bank at Modupe Cole Memorial Childcare and Treatment Home School, Akoka, Lagos recently.
The donation which aligns with the Bank’s Corporate Social Responsibility (CSR) pillars of education and health, was championed by the Intellect Nexus Class of 2024 under the Fidelity Helping Hands Program (FHHP). Through this initiative, Fidelity Bank staff identify community needs, raise funds to address them, and receive matching support from the bank to implement impactful projects.
Explaining the bank’s commitment to supporting its host communities, the Divisional Head, Brand and Communications Division, Fidelity Bank Plc, Dr. Meksley Nwagboh, noted that, “At Fidelity Bank, we recognise the symbiotic relationship we have with the communities where we operate. This informs our decision to not only provide our host communities with relevant financial services but to also impact them with developmental projects.
“We are inspired by the great work being done here at Modupe Cole Home School and our donation is a small token of appreciation for this as we aim to support the well-being of these exceptional children.”
On his part, the Vice Principal of the school, Mr. Isiaka Ajani, expressed gratitude for the bank’s consistent support noting that Fidelity Bank’s gesture is a huge encouragement to the school.
“We say thank you for the gift items that you have brought to us today, and this shows that we are not alone in the mission to provide care and education to children with special needs.
“This institution is a testament to the belief that there is ability in disability. We have children here who have passed common entrance examinations and gained admission into higher institutions despite their challenges. It is our mission to help them achieve their potential.
“The school had made effort to provide academic and vocational training programs in bead-making and hairdressing, and specialized care for residents with severe disabilities for its 476 residents, many of whom have been abandoned by their families.” He stated.
Fidelity Bank is a full-fledged customer commercial bank with over 8.3 million customers serviced across its 255 business offices in Nigeria and the United Kingdom as well as on digital banking channels.
The bank has won multiple local and international awards including the Export Finance Bank of the Year at the 2023 BusinessDay Banks and Other Financial Institutions (BAFI) Awards, the Best Payment Solution Provider Nigeria 2023 and Best SME Bank Nigeria 2022 by the Global Banking and Finance Awards; Best Bank for SMEs in Nigeria by the Euromoney Awards for Excellence 2023; and Best Domestic Private Bank in Nigeria by the Euromoney Global Private Banking Awards 2023.
Business
Access Bank to Host Pioneering Africa Trade Conference in Cape Town
Access Bank to Host Pioneering Africa Trade Conference in Cape Town
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
Access Bank PLC is set to host its first-ever Africa Trade Conference (ATC), a landmark event focused on advancing Africa’s economic transformation under the theme, ‘Empowering Africa Through Trade, Innovation, and Sustainable Growth’. Scheduled for March 12, 2025, in Cape Town, South Africa, the conference is poised to bring together the most influential voices in trade, finance, and policy to address the future of commerce across the continent.
With Africa’s trade finance gap estimated at $81 billion annually, the conference aims to tackle the systemic challenges hindering trade, particularly for SMEs and domestic firms. By fostering collaboration among key stakeholders, the Conference will explore innovative solutions, sustainable trade practices, and strategies for expanding African economies into global value chains.
Roosevelt Ogbonna, Group Managing Director/Chief Executive Officer, Access Bank PLC, emphasised the importance of the Africa Trade Conference, in addressing these pressing issues. “The Africa Trade Conference represents a crucial step in redefining Africa’s trade potential. By creating platforms for dialogue, innovation, and actionable solutions, Access Bank is enabling African businesses to connect and thrive in the global economy.”
Access Bank’s presence across 24 countries globally, including 16 in Africa, provides a unique advantage in facilitating inter- and intra-African trade. The Bank’s growing network positions it as a key player in addressing trade complexities and promoting inclusive growth across the continent.
Seyi Kumapayi, Executive Director, African Subsidiaries, Access Bank, highlighted the broader vision of the forum, saying, “The Africa Trade Conference is a platform to not only address Africa’s trade challenges, but to champion the continent’s opportunities. Through strategic partnerships, tailored financial solutions, built on the ethos of sustainability, we are paving the way for Africa’s businesses to take their place on the global stage.”
This flagship event will convene a distinguished line-up of seasoned speakers, and top executives from leading international banks, Development Finance Institutions (DFIs), and captains of industry in Africa.
The ATC will also shine a spotlight on the transformative potential of the Africa Continental Free Trade Area (AfCFTA), which aims to reduce trade barriers, enhance infrastructure, and integrate African economies into global trade networks.
Furthermore, the event will explore critical themes shaping the continent’s economic future, including the transformative role of digitisation and innovation in global trade, solutions for overcoming trade barriers to enhance market access, as well as sustainable trade practices and innovative financing models, thereby providing a comprehensive roadmap for advancing Africa’s position in global commerce. Please visit https://africatradeconference.accessbankplc.com/ for more information.
Business
Union Bank Rewards 360 Customers with N21 Million in First Save and Win Palli Promo 4 Draw
Union Bank Rewards 360 Customers with N21 Million in First Save and Win Palli Promo 4 Draw
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
Union Bank, Nigeria’s leading financial institution, has kicked off its Save and Win Palli Promo 4campaign on a high note following the announcement of its first set of winners in its inaugural monthly draws.
The first live draw of this season, which took place at the Bank’s Head Office in Marina, Lagos, rewarded 60 customers with ₦100,000 each. Additionally, 300 other winners went home with ₦50,000 worth of gift vouchers during the inaugural live draw, which was conducted transparently and digitally under the supervision of relevant regulatory bodies. The winners cut across the nation.
Speaking at the first monthly draw, Gloria Omereonye, Union Bank’s Area Business Executive for Lagos Island 1, stated, “Union Bank is always dedicated to rewarding customers for their loyalty and financial discipline.
We are pleased that our promo has continued to achieve its noble goals of providing succour to our customers through our gifts and rewards, especially in these economically trying times, while facilitating a sustainable savings culture for future goals and objectives.”
Save & Win Palli Promo is a nationwide campaign designed to reward both new and existing customers with cash prizes. Season 4, which began in December 2024 and runs until May 2025, offers customers the opportunity to win ₦131 million in cash prizes, Motorcycles, Tricycles, Fuel Vouchers, and a star prize of ₦5 million, which will be handed out to three lucky winners at the grand finale.
Open to new and existing customers, the Save and Win Palli Promo requires participants to save a minimum of ₦10,000 and perform a minimum of five transactions monthly to qualify for draws. Monthly winners can receive ₦100,000, while quarterly draws will reward lucky savers with Motorcycles, Tricycles, and other exciting prizes.
Customers who save in multiples of ₦10,000 will increase their chances of winning.
New customers can join the promo by downloading the UnionMobile app to open an account or visiting any Union Bank branch.
Existing customers can reactivate accounts by calling the 24-hour Contact Centre at 07007007000 or visiting a branch.
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