News
NITDA Launches 4th Edition of Service Charter and iServe Emblem to Improve Service Delivery
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
Director General of NITDA, Kashifu Inuwa CCIE while launching the Charter and the Emblem, stressed that there is a need to efficiently align with the objectives of NDEPS and SRAP to make the Agency a high-velocity organisation with excellent service delivery culture to the public.
While recalling NITDA’s holistic transformation in the last three years, Inuwa stated that a lot have been achieved in line with the vision, mission and core values of the Agency.
He said that, the NITDA Service Charter and iServe Emblem are to resolve the contemporary issues and change the way things are being done for the advancement of the nation’s digital economy.
“If we want to satisfy our customers, we need to innovate and find new ways to deliver our services. If we continue to do things the same way, we will never be able to meet their expectations.”
“We strive to meet the highest standards of customer service, which means meeting our customers’ expectations and earning their loyalty, and we are always looking for ways to improve to meet the standard of the US and UK.”
“We always use the well-known and globally standard frameworks, We adopt and adapt them, tailor them to our situation, not just copy something from somewhere and say we use it here, as a way of professionalism,” he added.
While making her remark, the National Coordinator of SERVICOM, Mrs. Nnenna Akajemeli acknowledged the various milestones and relentless efforts of the Agency towards the success of SERVICOM. She urged the Agency to do more in delivering services to the citizens.
She stated that SERVICOM, an initiative of the Federal Government conceived to promote effective and efficient service delivery in MDAs, is to ensure customer satisfaction and manage the performance-expectation gap between Government and citizens.
Additionally, she said, SERVICOM is the Customer Arm of the Government that seeks to provide solutions to service delivery gaps in the public sector, focusing on the quality of contact between service providers and Service customers.
Akajemeli encourages the Agency, through its SERVICOM Committee to foster collaboration among both internal (Internal Departments and Units) and national (States & Zonal Offices) SERVICOM Committees towards ensuring more citizen-focused service delivery across the country.
“SERVICOM Office believes that if the service standards stated in the Charter are implemented, monitored and performance is reported, the Agency would be repositioned to function optimally thereby ensuring that all customers are served right, which requires the commitment of all of us from the front desk to top Management staff, to ensure that quality service is provided for the benefit of all citizens at all times.
The Head SERVICOM Unit at NITDA, Mrs. Tariundu Ndoni appreciated the Director General and management of the Agency for the opportunity to contribute towards services delivery to the public.
She said iServe is an innovative effort to institutionalise excellent service delivery culture within Agency and demonstrates how NITDA, as an organisation, can transform itself to better serve customers and meet stakeholder expectations for digital technology.
Ndoni further stated that the iServe slogan “We exist to serve” is aimed at ensuring that the Agency continue to put people first, and adhere to the overarching framework.
While elaborating the iServe Slogan, Ndoni said “We means – we are part of the Public Service working collaboratively with interested partners; and Exist – the Agency was established and continues to exist as the regulator for the IT sector needs of government, while To Serve – our customers, all citizens with an excellent service.
News
I Can Join Sanwolu For Lagos Development Says Jandor
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
Hours after the Lagos State Governor, Babajide Sanwo-Olu, extended an olive branch to gubernatorial candidates of opposition parties after the tribunal upheld his election, the standardbearer, Olajide Adediran, popularly called Jandor, has indicated plans to sit and discuss with him on conditions.
Jandor said that the call for unity to move Lagos forward is good for the state considering it’s status but only if Sanwo-Olu provides answers to the questions raised during the tribunal proceedings that were set aside.
The PDP candidate, who disclosed this through a statement released yesterday on its official social media handle, stated that until the conditions were met, he will not sit with the governor to discuss Lagos development.
Jandor added that if the conditions were not met, he would continue to consider the tribunal judgement that favoured Sanwo-Olu as a temporary victory.
“I welcome this call, and I am ready to honour it upon Mr. Sanwoolu’s demonstration of honour and respect for the citizens of Lagos by doing the needful.
“Make public his 1981 Original WAEC Certificate since he deposed under oath in his INEC form EC9 that he sat for GCE O level in that year.
“He must, in a state-wide broadcast, tell Lagosians why the discrepancies in names on WAEC statement of result he presented to INEC and the ones that appear on same 1981 Master list that WAEC tendered at the tribunal, despite same exam number, exam year, exam centres, but different names.
“Explain why you ask your lawyers to oppose our application to do a forensic audit of the WAEC back-end server for further verification.
“I am positive that these are easily doable and won’t take any time at all to effect.
“We must uphold the core tenets of integrity and accountability, especially as people sworn to the service of the public”, he added.
News
Oke-Odo Market Shut for Filthy Environment, More to Follow – LAWMA
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
In continuation of its onslaught on filthy markets in the state, the Lagos Waste Management Authority (LAWMA) has shut Oke-odo Market, near Ile-Epo, Abule Egba, for reckless waste disposal and gross environmental abuse.
Dr. Gbadegesin
Managing Director of LAWMA, Dr. Muyiwa Gbadegesin, said the move became necessary, to make them comply with environmental laws and regulations, and to warn defaulting markets around the state, to do the needful or risk a closure.
He said, “The closure of Oke-odo Market underscores LAWMA’s commitment to ensuring that public spaces meet the required cleanliness standards. We will not compromise on the health and well-being of residents.”
Dr. Gbadegesin emphasised that the decision was a significant stride in LAWMA’s efforts to sanitise the state, ensuring that public spaces are conducive for business activities and safe for all residents, adding that the closure of the market served as a stark reminder that adherence to cleanliness standards was not negotiable.
“This action is part of a broader initiative by LAWMA to create awareness and enforce sanitation regulations across various markets in the state. Markets that do not meet the prescribed cleanliness standards will face similar consequences as Oke-odo Market.
Market operators and stakeholders are urged to take this as a wake-up call to institute robust cleanliness practices within their premises. LAWMA remains dedicated to providing guidance and support to markets striving to comply with the sanitation regulations”, he said.
The LAWMA boss called on residents and business owners to support current efforts of the Authority to establish a more hygienic and livable environment across the metropolis, adding that a clean environment was not just an aesthetic concern but a fundamental aspect of public health.
He employed the populace to engage the services of assigned PSP operators, instead of resorting to disposing of their waste indiscriminately, adding that LAWMA would not fail to wield the hammer against markets or individuals that flout environmental laws in the state.
For waste management related issues, call LAWMA toll-free numbers: 617 and 07080601020.
News
UNICEF Nigeria Raises Alarm Over Unprecedented Diphtheria Outbreak, Urges Urgent Vaccination
AJAGBE ADEYEMI TESLIM
SPONSORED BY: H&H
In the midst of the most severe diphtheria outbreak in recent global history, UNICEF Nigeria is sounding the alarm about the urgent need for widespread vaccination.
The outbreak has so far resulted in over 11,500 suspected cases, more than 7,000 confirmed cases, and claimed the lives of 453 people, mostly children.
Most cases are children aged between 4 to 15 years who have not received even a single dose of the vital vaccine, laying bare the urgency of the vaccination situation in Nigeria.
UNICEF is providing urgent support to the Nigerian government in its efforts to combat the outbreak. A crucial part of this support includes the procurement of vaccines to support the government’s response. So far, on behalf of the government, UNICEF has deployed 9.3 million doses of diphtheria vaccines to affected states including Kano, Bauchi, Borno, Yobe, Katsina, Kaduna and Jigawa. Of these, 4 million doses have been dispatched to Kano, the epicentre of the outbreak. Another 4 million doses of vaccines are being procured and will be handed over to government in the coming weeks.
“The devastating impact of this diphtheria outbreak is a grim reminder of the importance of vaccination. Nigeria is home to a staggering 2.2 million children who haven’t received even a single dose of vaccine – the second largest such cohort in the world. We must collectively take urgent actions to drastically reduce this number.
Every child deserves protection from preventable diseases. This is not negotiable”, said Dr. Rownak Khan, UNICEF Representative a.i.
UNICEF Nigeria calls on partners, stakeholders, and the international community to rally together to ensure that every child in Nigeria is reached with life-saving vaccines.
The children’s agency emphasizes the importance of strengthening routine immunization, community engagement, and health systems to avoid similar outbreaks in the future.
To respond effectively to the outbreak, UNICEF Nigeria needs to raise an additional US$ 3.3 million until the end of the year.
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